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Terms of Use

Conditions of Use

General Terms of Sale
[List Price]
For domestic sales: Prices are listed including consumption tax.
For overseas sales: Every price includes 10% of packaging fee. Customers might be charged additional taxes and duties based on your local laws.

[Finalization time of Sales Contracts]
A sales contract is considered finalized when we send the order confirmation to you by e-mail.

[Order cancellation, Exchange and Return Products]
・If you would like to cancel an order after the sales contract has been finalized, please let us know from your registered email address when confirming the order.
・If you would like to exchange or return a delivered product, you will be required to contact us within 7 days of its arrival.
・The following cases cannot be canceled, returned, or exchanged regardless of the above preceding description.
1) Opened or used products
2) Products damaged or soiled in the customer’s possession
3) Products missing some parts or attachment including packaging (bag/case)
4) (Other) Products stipulated as non-returnable on the products list
・If you receive a product that is clearly defective or the wrong product, we will pay the shipping costs associated with its return.
・If you would like to return a product for other reasons, you are responsible for the shipping costs.

・The Company assumes no responsibility for defects in products sold, except as described in the previous section.

[Other Notes]
・The product photographs featured on this Web site depict the actual product. However, colors and other attributes may appear different when viewing the product through a computer monitor as compared to viewing the product directly
・Please understand that the Company cannot be held responsible for delivery failure or garbled text in e-mail sent by the Company to you or sent by you to the Company.
・When multiple products are ordered at once and one or more items are out of stock, the Company may at its discretion delay shipment until all ordered products are ready.
・Products cannot be delivered to certain countries and regions for safety and other reasons. For a list of countries and regions where products can be delivered, see the separate "About Shipping method."
・Products are shipped in standard export packaging designed to endure international shipping.
・The Company will assume responsibility for product damage or destruction caused by faulty packaging, but assumes no responsibility or accidents caused by mishandling of packages by the customer.
・Unless a separate agreement exists, risk of loss or damage passes to the customer at the time products are transferred to the ocean or air freight carrier in Japan. However, the Company retains ownership of products until all associated costs are paid in full.
・The Company assumes no responsibility for non-fulfillment or delay in fulfillment of product shipping or contract obligations due to war, civil strife, riots, labor disputes, epidemics, fire, floods, earthquakes, embargos, government order, or other circumstances beyond the company’s control.

・All conflicts, disputes, and differences of opinion that may arise between parties regarding this contract or related matters and that cannot be settled by the parties themselves shall be finally settled through arbitration in Japan according to commercial arbitration rules of the International Commercial Arbitration Association. Judgments rendered by arbitrators are considered final and binding for both parties.

[Governing Law]
・ The finalization, validity, fulfillment, and construe of this contract are governed by the laws of Japan.

・This contract is effective as of 4/1/2009.

Gosyo Co., Ltd.


Membership Agreement

Article 1: General

・This Membership Agreement shall apply to all membership usage of the shopping site “Pierrot Yarns” (hereinafter “the Site”), operated by Gosyo Co., Ltd. (here in after “the Company”).

Article 2: Membership Application

・To use the Site as a member, you must follow the specified steps to become a member.
・If you wish to become a member, you must apply for membership using the application method specified by the Company.
・If you are a minor or an adult subject to guardianship or curatorship, you must obtain the consent of your legal representative, guardian, or curator to apply for membership.
・Application for membership shall constitute acceptance of the terms of this membership agreement as of the time of application.
・The Company shall review applications for membership based on the terms of this agreement before accepting such applications. Applications which are determined to be incomplete or otherwise improper may be denied.
・Individuals and corporations who apply for membership and are accepted as members by the Company shall gain the right as members of the Site to receive services provided by the Company (hereinafter “member rights”).

Article 3: Member Qualifications

・Each individuals or corporation may only receive a single membership qualification for the Site.
・Membership qualifications for the Site may not be transferred to, sold to, lent to, or used by third parties other than the original holder.

Article 4: Member Responsibilities

・It is the responsibility of each member to secure the network hardware, software, and connectivity necessary to use the Site.
・Members are responsible for managing the user ID and password issued to them when becoming a member. Declarations of intent made using a valid user ID and password shall be considered valid and attributed to the member even if they are made by a third party.
・Members shall notify the Company promptly if the information recorded during the membership application process changes.
・Members shall not engage in any of the following acts:
1) Provide false information when applying for membership
2) Allow third parties or other members to use the Site without the consent of the Company
3) Violate the rights of the Company, third parties, or other members
4) Defame or denigrate the Company, third parties, or other users
5) Obstruct the operation of the Site or damage the Company’s credit
6) Use, disclose, or transmit information gained through the site without the consent of the Company
7) Send or write harmful computer programs or other data
8) Violate any law, disturb the public order, or commit any act determined by the company to fall into these two categories
9) Other acts deemed inappropriate by the Company

Article 5: Loss of Membership Qualifications

・Members man lose their membership qualifications in the following situations:
1) The member notifies the company that he/she wishes to relinquish membership, and the Company accepts this.
2) The Company determines that the member has engaged in one or more prohibited acts as listed in Article 4.
3) The Site cannot continue normal operations due to a natural disaster or other cause
4) Other situations as the Company deems necessary

Article 6: Copyrights

・Rights to written works provided on the Site belong to the Company unless specifically indicated otherwise. Members may not use such works outside the context of private use.
・The Company may freely use written works registered by members on the Site as it sees fit as such use is necessary to the operation of the Site.
・Members shall not assert nor exercise rights to written works they register on the Site.

Article 7: Safeguarding of Personal Information

・The Company shall not, in principle, disclose to external parties personally identifying information (name, address, telephone number, e-mail address, etc.) provided by members during application without the member’s consent, except insofar as it is necessary to entrust such information to third-party trustees in order to provide services on the Site. Details on handling of personal information can be found in the separate “Privacy Policy.”

Article 8: Disclaimers

・The Company reserves the right to change the content of the Site or discontinue or terminate services provided on the Site without prior notice for any of the following reasons:
1) Conservation, inspection, repair, or modification of the Site or its installation environment.
2) Unforeseen circumstances such as fire, electrical outage, earthquake, volcanic eruption, flooding, tsunami, war, riots, or labor dispute.
3) Other reasons as deemed necessary by the Company
・The Company assumes no responsibility for any losses resulting from changes to the content of the Site or discontinuation or termination of service provided on the Site as directed by the Company.
・The Company assumes no responsibility for the content or maintenance of information registered by members on the Site. The Company reserves the right to modify or delete information registered by members on the Site as it sees fit.
・The Company assumes no responsibility for wrongful use of user IDs or passwords by third parties.
・The Company assumes no responsibility for any other losses resulting from use or loss of use of the Site.

Article 9: Changes to the Agreement

・The Company reserves the right to make changes to this agreement as it sees fit.
・The Company shall notify members of changes to this agreement in a manner it determines to be reasonable, such as posting them on the Site.
・Changes to this agreement shall take effect 30 days from the date of notification, or at a time and date specified by the Company.
・Members shall be considered to have accepted changes to the agreement unless they declare their intent to relinquish membership between the date of notification and the date the changes take effect.

Article 10: Agreement Jurisdiction

・All disputes regarding use of the Site, regardless of content, shall be governed by the laws of Japan. The court of exclusive jurisdiction for such disputes shall be the court with jurisdiction over the location of the Company’s main office.
・Members are responsible for resolving disputes arising with third parties or other members at their own expensive.

・This agreement is effective as of 4/1/2009.

Gosyo Co., Ltd.